ChatBot Yes!.
Digitalization of companies. Quick, customers DO NOT wait!
If something characterizes these times, it is immediacy, driven by the massive use of the internet.
In this way we we refer to a cultural change, which in the first instance increased access to the network through personal computers.
The second instance, with the appearance of smartphones, came a long time later but strengthened this change.
This need to solve everything in the shortest possible time has been installed in the collective unconscious, to the point that companies have had to take matters into their own hands to ensure that deliveries of sales, or the resolution of any inconvenience, are carried out in a short period of time.
For this they have had to intensify their communication channels.
This requires having a good staff of professionals in charge of this area.
Having a website and active social networks is practically an obligation, especially to achieve a first contact.
Telephone lines are also important; Call centers have long fulfilled this task, especially in after-sales services.
But if responses take too long, customers will look for another company that meets their needs more quickly.
In order to avoid this flight and trying to improve the relationship between companies and their clients, in times where immediacy prevails, At Neuronic we develop channels of communication that are available 24 hours a day, 7 days a week.
These are the famous ChatBots.
Our bots operate through the two most used instant messaging applications in the world: WhatsApp and Telegram.
In this way a company you can be present and provide answers every day, at any time, reducing costs, taking advantage of an application that your customers surely already use.
Your company deserves a Transformation Digital to be part of the current century. If you do not take advantage of new technologies that are easy to apply, you run the risk of getting stuck.